Business process management helps organisations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimised to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs. This content will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.